We are busy looking at efficiency and the role of IT and more specifically your business management system in improving efficiency. Last week we discussed the definition of efficiency and also touched on the role of proper document management in achieving efficiency in your business. This week we will investigate further on how you can utilise your business management system to do proper document management and improve efficiency.

Last week we finished off with the important concept and very powerful process of Knowledge Management. This week we will start with a new series that will look at efficiency and the role IT and specifically Business Management Systems has to play in becoming more efficient. We will kick this series off by looking at the most common and well-known administrative nightmare, which is usually at the heart of all inefficiencies: Document Management.

Last week we looked at few terms and definitions to put knowledge management into perspective and gave a quick overview of the concept of a knowledge management system. This week we will continue this discussion and go into more detail on knowledge management systems, technology to support knowledge management and the role of the business system in all of this.

In the last two articles we discussed mobile technology and the possibilities of using it to give your business a competitive advantage. In these articles it became evident that it is all about having the right information at the right time to make the right decisions. This is a concept that has featured almost in every article we had about business management systems and brings us to this week’s article in which we will give a name to this “right information at the right time to make the right decision or take the right action” – phenomenon! It is called Knowledge Management.